Privacy Policy
Blinkdrop Technologies Pvt. Ltd. ("Blinkdrop," "we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our smart home devices, web platform, and services.
1. Information We Collect
We collect the following categories of information:
- Account Data: Your name, email address, phone number, and service address when you register on the Blinkdrop platform or place a booking.
- Device Data: Names, states (on/off, speed), and configuration of your paired smart home devices.
- Usage Data: Energy consumption readings, device action history (e.g., who turned on a device at what time), and automation schedule configurations.
- Technical Data: Your IP address, browser type, operating system, and usage timestamps collected automatically by our platform.
- Payment Data: Transaction records processed through our payment partners. We do not store full payment card details on our servers.
2. How We Use Your Data
Your data is used exclusively to provide and improve our services:
- Authentication & Access: Your credentials are verified using industry-standard encryption and secure session management to protect your account.
- Device Control: Commands are relayed to your devices via secure encrypted channels in real time.
- Energy Analytics: Usage history is stored to generate your energy consumption reports and cost projections.
- Google Home Integration: When you link Blinkdrop to Google Home, your device states are shared with Google's Smart Home platform to enable voice control. We only share the minimum data necessary.
- Service Delivery: Your address and contact details are used to dispatch our certified technicians and process your installation orders.
- Security: We use advanced session management to detect and invalidate compromised sessions across all devices.
3. Data Storage & Security
Your data is stored on enterprise-grade cloud infrastructure with multiple layers of protection:
- Passwords are securely hashed before storage — we never store plaintext passwords.
- All communications use HTTPS with TLS encryption.
- Device communications are protected by military-grade encryption protocols.
- Our secure cloud sync technology ensures your data is protected with industry-leading standards.
4. Data Sharing
We do not sell your personal data. We share data only in the following circumstances:
- Google LLC: When you use Google Home integration, device states and names are shared with Google as required for voice control functionality.
- Service Providers: Our infrastructure and payment processing partners may process your data as sub-processors under their respective privacy policies.
- Legal Compliance: We may disclose data if required by Indian law, court order, or governmental authority.
5. Data Retention
We retain your account data for as long as your account is active. Device action history is retained for up to 12 months. You may request deletion of your account and associated data at any time by emailing support@blinkdrop.in.
6. Your Rights
Under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (India), you have the right to:
- Access your personal data held by us.
- Correct inaccurate personal data.
- Request deletion of your personal data.
- Withdraw consent for data processing (note: this may limit service functionality).
To exercise any of these rights, contact us at support@blinkdrop.in.
7. Cookies
Our website uses essential cookies only for maintaining your login session and theme preference. We do not use tracking cookies or third-party advertising cookies.
8. Children's Privacy
Our services are not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or an in-app notification. Continued use of our services after changes constitutes acceptance.
10. Contact Us
For privacy-related queries, contact us at info@blinkdrop.in. For account or device support, email support@blinkdrop.in. Or write to us at Blinkdrop Technologies Pvt. Ltd., Himmatnagar, Gujarat, India — 383001.